Customer Support Specialist EN/ES/FR (Barcelona)

Stuart

Salary
Undisclosed salary
Workplace
Onsite
Hours
Full-Time
Internship
No
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Job Description

All jobs → Customer Support Specialist EN/ES/FR (Barcelona) Customer Support Specialist EN/ES/FR (Barcelona) Barcelona, Catalunya, Spain · Operations DescriptionStuart is the on-demand urban logistics app and platform that will transform our daily life. We are helping both people and businesses to move goods through cities faster than anyone ever imagined. Led by Clément Benoit (Resto-in) and Benjamin Chemla (Citycake.fr), Stuart set up shop in Paris, Barcelona and London in 2015. Next up: Brussels, Berlin, Madrid, and more.We are a growing group of free-thinking designers, engineers and startup enthusiasts who love to invent new and improved ways of doing things. From data scientists to restless couriers, designers to operation manager our strength rests upon our plurality of skills and expertise, building up our unique team.You wanna be part of that? We are currently looking for a Customer Support Specialist in Barcelona who will make our clients and drivers all over Europe happy! You stay calm in the most heated-up situations and have a talent to find solutions in an easy and quick manner? Then you are the perfect troubleshooter to ensure trustworthy relationships with our community.What you will do? Deliver first-rate customer experience that strengthens relationships with our community Show empathy to clients and drivers when things go wrong and solve issues efficiently Identify and eliminate issues before they escalate Be the flagship of our brand and make drivers and clients fall in love with Stuart again and again IMPORTANT: Work in different shifts on weekdays from 4pm until 11.30pm and weekends between 8.30am until 11.30pm RequirementsWho are you? Fluent in English, Spanish and French 1-2 years experience in Customer Support in a tech company or startup Really awesome with computers and customer service communication tools (eg. Zendesk) Easily connecting with people and understanding their issues Passion for creating the best customer experience ever Organized and able to handle multiple inquiries A problem solver Teamplayer BenefitsThe icing on the cake? Very attractive compensation package Have a real impact Awesome work environment at a company with a huge vision Be right there from the start of a success story Extras like flexible working hours, catered lunch, gym membership, ping pong table, private health insurance… After reading all this just a few last but important words: We want you to take on a role you love and we want to offer you a place you’re proud and happy to come to everyday. So if you feel like there is a fit, apply! Get in touch with us and hit that button. We wanna hear more about you! Apply for this job
 

About Stuart

  • http://www.stuart.com

  • Concierge

  •  Barcelona, Spain

  • 1-50 employees

  • 2015

  • $22 million

Stuart is speeding up the way local goods are transported in a city by allowing anyone to deliver anything at any time. Connecting people and businesses with local couriers, Stuart is the on-demand urban logistics app & platform that will transform our daily life.

Stuart mission is to become the on-demand delivery leader in every supercity of the world through a simpler, quicker and cheaper transportation model.

From data scientists to restless couriers, designers to operation managers… Stuart strength rests upon our plurality of skills and expertise, building up our unique team. They operate from their headquarters in Barcelona, as in Paris, Brussels, London and Berlin, the first cities they'll ride through.

Co-Founded in 2015 by D. Leca (Sparrow founder acquired by Google in 2012), Stuart is now backed by great entrepreneurs such as J.D. Blanc (Allociné), J.A. Granjon (Vente-privee.com) and O. Mathiot (PriceMinister), with a total investment of €22 million.

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